Dona-Consult Policies

1. Privacy Policy

1.1 Who we are

Dona-Consult ("we", "us") is the data controller for the personal information described here. Contact: Dona-Consult, 12th Ayensu Street, Anaji, Takoradi · P.O. Box 1029, Takoradi · degraft@degraftaffulonline.com · +233 244 432 346.

1.2 What we collect

• Contact details you give us: name, email, phone number, organisation.
• Booking and order details: the session, course, book or service you choose, dates and payment status. Card and Mobile Money payments are handled by our payment provider (Paystack). We never see or store your card number or PIN.
• What you share in coaching, mentorship or consultancy: this may include personal, family, health, faith or business matters. We treat it as confidential (see Policy 3).
• Website use: pages visited, the device and browser used, and how you found us. This is collected through Google Analytics and simple tracking links. Results from our free "Discover" assessment are counted anonymously.

1.3 Why we use it

• To answer your enquiry, deliver the service, course or book you asked for, and send receipts and invoices.
• To keep the accounting and tax records that the law requires.
• To improve our website and services.
• To send you news or offers, only if you agreed. You can stop these at any time.

We use your information only for the purpose it was given, or for a closely related purpose you would reasonably expect.

1.4 Who we share it with

We do not sell your information. We share it only with:

• the services that run our website and payments: Google Firebase (secure storage), Paystack (payments), Netlify (website hosting), Google Analytics (visitor statistics) and WhatsApp (when you choose to message us);
• authorities, when the law requires it, or to protect someone from serious harm.

Some of these services store data outside Ghana. We use well-known providers that protect data to recognised international standards.

1.5 How long we keep it

• Invoices, receipts and payment records: for as long as Ghana's tax and accounting laws require.
• Coaching and consultancy notes: for the length of the engagement, then up to 2 years. After that they are securely deleted, unless you ask us to keep them.
• Enquiries that did not lead to work: up to 1 year.

1.6 How we protect it

Our systems are password-protected and only authorised staff can sign in. Data is sent over secure (HTTPS) connections. Paper notes are kept locked away. Only people who need the information to serve you can see it.

1.7 Your rights

You may ask us to: see the information we hold about you · correct it · delete it (where the law allows) · stop using it for marketing. Write to degraft@degraftaffulonline.com. We will reply within 21 days.

1.8 Children

We do not knowingly collect information from children under 18 without a parent's or guardian's consent (see Policy 4).

1.9 Cookies

Our website uses a small number of cookies and similar tools: some help the site work (sign-in, your basket), and Google Analytics helps us count visitors. You can block cookies in your browser settings. The site will still work, but some parts may not.

1.10 Complaints and the regulator

If you are unhappy with how we handle your information, please tell us first (Policy 7). You also have the right to complain to Ghana's Data Protection Commission.

1.11 Changes

We may update this policy. The date at the top always shows the latest version.

2. Terms of Engagement

2.1 Scope

Every engagement (other than single coaching sessions booked online) begins with a written proposal or engagement letter. It sets out the work, deliverables, timeline and fee. Work outside that scope is agreed in writing before it starts.

2.2 Fees and payment

• Coaching and mentorship sessions are paid in advance, through the website or by invoice.
• Workshops, training, speaking and consultancy: 50% deposit to confirm the booking; the balance on completion, unless the proposal says otherwise.
• Invoices are payable within 14 days. Payment is by bank transfer, Mobile Money or card. Bank details appear on invoices only.
• Travel, accommodation and printed materials outside Takoradi are charged at cost, as agreed in the proposal.
• Fees are in Ghana cedis (GH₵) unless agreed otherwise.

2.3 Rescheduling and cancellation

• Coaching: you can reschedule free with at least 24 hours' notice. Sessions missed without notice are counted as used.
• Workshops and events: if you cancel 14 days or more before the date, the deposit moves to a new date within 6 months. If you cancel with less than 14 days' notice, the deposit is kept to cover preparation already done.
• If we must cancel (illness, emergency), we offer a new date or a full refund of what you paid for the undelivered work.

2.4 Confidentiality

We keep your information and business matters confidential, during the engagement and after it ends. The only exceptions are those in Policy 3 (safety and the law). We may sign your own non-disclosure agreement if you need one.

2.5 Who owns the materials

• Reports and deliverables made specifically for you become yours once paid for in full.
• Dona-Consult keeps ownership of its own tools, frameworks, training manuals, books, slides and methods. You receive a licence to use the copies given to you within your organisation. Please do not resell or republish them without written permission.
• We will only name you, or use your story as a case study, with your written permission.

2.6 Engineering advice

Civil engineering advice and site supervision are based on the information, drawings and site conditions available at the time. They do not replace the statutory permits and approvals the client must obtain, or the design responsibility of other registered professionals on the project. The exact responsibilities for each project are set out in its engagement letter.

2.7 Coaching is not therapy

Coaching, mentorship and pastoral guidance do not replace medical, psychological, legal or financial professional advice. Where needed, we will recommend a suitable professional (Policy 3).

2.8 Responsibility

We do our work with professional care and skill. Your decisions remain your own. As far as the law allows, our total liability for any engagement is limited to the fees paid for that engagement.

2.9 Disputes

If a problem arises, we will first try to resolve it by talking (Policy 7). If that fails, either side may refer it to mediation under Ghana's Alternative Dispute Resolution Act, 2010 (Act 798), before going to court. These terms are governed by the laws of the Republic of Ghana.

3. Coaching Ethics and Confidentiality

3.1 Our promises to every client

1. Honesty. We tell the truth kindly, even when it is hard. We do not promise results we cannot deliver.
2. Confidentiality. What you share stays with us (see 3.2).
3. Respect. Every person is treated with dignity, whatever their age, background, tribe, church, gender or situation.
4. Your choices are yours. We ask questions, offer frameworks and share wisdom. You make your own decisions.
5. Clear boundaries. The relationship stays professional. No personal, financial or romantic involvement with clients.
6. Conflicts of interest. If we have a personal or business interest that could affect our advice, we will tell you.
7. Competence. We only take on work we are qualified for, and we keep learning.
8. Faith with respect. Our counsel is anchored in Scripture. We share it openly, and we never pressure anyone to believe.

3.2 Confidentiality and its limits

We do not share what you tell us without your permission. The only exceptions are:

• if there is a serious risk that you or someone else will be harmed;
• if a child or vulnerable adult is being abused or is at risk (Policy 4);
• if the law or a court requires it.

Where possible, we will tell you before we share anything. In team or company coaching, we agree at the start what (if anything) will be reported to the organisation that pays.

3.3 Recording

Sessions are never recorded without the client's clear consent.

3.4 When we refer you

Coaching is not therapy or medical care. If we see signs of depression, trauma, addiction, abuse or another matter that needs a specialist, we will gently recommend a qualified professional, and we can continue coaching alongside them.

4. Safeguarding Policy

4.1 Our commitment

Every child and vulnerable adult has the right to be safe. When we work in schools, churches, youth programmes, mentorship and the Hub, keeping them safe comes before everything else.

4.2 Safeguarding lead

De-Graft Nyansah Afful is the Designated Safeguarding Lead. Any concern must be reported to him at once: +233 244 432 346 · degraft@degraftaffulonline.com.

4.3 Safe practice

• Coaching or mentoring of anyone under 18 needs a parent's or guardian's written consent.
• Meetings with a child are held in an open or visible place, or with the door open. We avoid being alone with a child behind closed doors.
• For online sessions with under-18s, a parent or guardian knows the time and may be nearby. The session is never in private messages at unusual hours.
• No physical punishment, no humiliation and no inappropriate touch, language, gifts or photos.
• Photos or videos of children are used only with a parent's or guardian's written consent, and without their full names or schools.
• Anyone who works with children on our behalf is checked and briefed on this policy first.

4.4 If someone tells you about abuse

1. Listen calmly. Do not ask leading questions, and do not promise to keep it secret.
2. Write down what was said, in their words, with the date and time.
3. Report to the Safeguarding Lead the same day.
4. Where a child is in danger, the matter is reported to the Department of Social Welfare, or to the Police Domestic Violence and Victim Support Unit (DOVVSU). In an emergency, call the police.

4.5 Review

This policy is reviewed every year, and after any serious incident.

5. Integrity and Anti-Bribery Policy

"A good name is rather to be chosen than great riches." (Proverbs 22:1)

5.1 Zero tolerance

Dona-Consult does not offer, give, ask for or accept bribes, "facilitation" payments or kickbacks, directly or through anyone else, to win work, pass an inspection, get a permit or influence any decision. This applies to everyone who works for or with us. Corruption is a crime under Ghana's laws.

5.2 Gifts and hospitality

• Small, occasional gifts and normal hospitality (a meal or a token of thanks) are acceptable when given openly.
• Any gift worth more than GH₵ 500, or any gift offered while a contract or decision is pending, must be politely declined or declared and recorded.
• No cash gifts.

5.3 Honest dealing

• We tell the truth in proposals, reports, CVs and invoices. Our qualifications and experience are stated accurately.
• On site work, we report what we see, including defects and safety risks, even when it is unwelcome.
• We pay our taxes and keep proper records.

5.4 Speaking up

Anyone who is asked for a bribe, or who sees something wrong, should report it to De-Graft Nyansah Afful. No one will be punished for refusing a bribe or for raising an honest concern.

6. Health and Safety Statement (Site Work)

6.1 Our commitment

No job is so urgent that it cannot be done safely. We aim for every person to go home from site unharmed.

6.2 What we do on every site

• We check the site for hazards before work starts, and whenever conditions change. This covers excavations, working at height, traffic, electricity, machinery, weather and water.
• Everyone wears the right protective equipment (PPE): helmet, safety boots and high-visibility vest, plus gloves, goggles or harness where needed.
• No one works on site under the influence of alcohol or drugs.
• Roads work uses proper traffic signs, barriers and flag persons to protect workers and the public.
• A first-aid kit is on site and the nearest clinic is known.

6.3 Stop-work authority

Our supervisors have the authority, and the duty, to stop any work that is unsafe until the danger is removed. Anyone can raise a safety concern without fear.

6.4 Accidents and near-misses

Every injury, accident or near-miss is reported the same day, written down, and checked so that it does not happen again. Serious accidents are reported to the client and the authorities as the law requires.

6.5 Shared responsibility

Contractors are responsible for the safety of their own workers and methods. As supervising consultant, we monitor, advise, record and escalate. The exact duties for each project are written into its engagement letter.

7. Complaints Procedure

We want to know when we get something wrong, so we can put it right.

1. Tell us: email degraft@degraftaffulonline.com, call or WhatsApp +233 244 432 346, or write to P.O. Box 1029, Takoradi. Say what happened and what you would like us to do.
2. We acknowledge it within 2 working days.
3. We look into it and give a full answer within 14 days, or tell you why we need longer.
4. If you are still not satisfied, we will meet to talk it through. If needed, we can use mediation (see Terms, 2.9).

Complaints about personal data may also go to the Data Protection Commission (Privacy, 1.10). Safeguarding concerns are handled urgently under Policy 4.